One day that will SHiFT it all
Turn confusion into clarity: In just one day, we'll identify gaps and set your impact-led organisation on the path to growth.
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Designed for impact-led businesses and social enterprises that want to attract more customers, deliver better services, and grow sustainably, without the cookie-cutter solutions.
You are changing lives, but right now you feel like a juggler in a circus.
You're keeping all the balls in the air, knowing that one wrong move could send everything crashing down.
Every day feels like firefighting: dealing with customers, supporting staff, and patching today’s problems, while the important, future-shaping work gets pushed aside again and again.
You are trying to scale impact but your customer experience and operations are misaligned.
You care about outcomes, but your service delivery keeps getting in the way. You’re juggling program delivery, funder reporting, team burnout and a customer experience that’s inconsistent across channels. The result: momentum stalls, the best people leave, and the outcomes you aim to produce are diluted.
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You are fed up with big ideas that don’t translate into better services.
You’ve tried internal working groups, expensive consultants, and “do it yourself” planning time. Each produced either paralysis, glossy strategy, or little-to-no implementation. Those solutions missed what actually creates change: a human-centred design of the service and the processes that run it.
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You are ready for a different approach: Let's co-design the experience and the operations that deliver it.
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Imagine stepping out of the daily firefight for one focused day and walking away with:
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A clear Future-State Customer Journey Map that shows the exact touchpoints that your customers will experience.
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A Service Blueprint showing who does what, when, and what the customer experiences at each touchpoint. including roles, handoffs, tools, and decision rules.
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A prioritised 90-day “Now / Next / Later” Action Plan with owners, metrics, and a low-cost pilot to prove results.
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This is what The Impact Blueprint delivers: immediate clarity, fewer handoffs that break, and a repeatable service model that scales.
Now imagine walking away with a clear plan that takes you out of the circus ring.
Instead of juggling endlessly, you know which balls truly matter, and which you can safely set down. Your team is aligned, your services are designed to deliver real impact, and you finally have the breathing space to focus on growth, not just survival.
We put data and people (not opinion) at the centre.
Unlock your path to scale with The Impact Action Method.
We combine human-centred customer research, service blueprinting, and pragmatic operations design. We define the experience you want customers to have, design how your people and systems will deliver it, and create a tested roadmap to make it real — together with your team.
We work out what's working and what needs to change
We co-design your future experience with you
We map how you'll implement it and deliver it
We mix creativity with implementation to create real shifts
Human-Centred
We anchored all our work and decisions on peoples' needs
Creative but grounded
We bring innovation and implementation together
No cookie-cutter
Solutions with you, for you. There's no space for rinse and repeat here.
For Purpose
This is only for purpose-driven orgs that want to create real change
In one day The Growth Collective changed their service, operations and marketing model
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We mapped their current customer journey and ideal customers' needs, motivations and ways of thinking.
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We worked through the leaders' capacity, needs and preferences.
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We designed a strategy for new products and services and a way to help clients progress through them.
"Working with Catalina was fantastic, we left feeling excited and clear about the next steps."
PS: The Growth Collective are going through a next Impact Blueprint session soon to design what's next now!​
Michelle Maugueret
Founder - The Growth Collective
You are getting a pragmatic, creative and low-risk approach that speeds your way to grow.
​Unlike big-bang consulting, we co-design with your team and customers, pilot small, measure quickly and iterate.
That way we:
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Reduce risk
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Secures buy-in, and
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Ensures outcomes are implementable (and implemented)
You are booking a high-focus day that creates systems, not just slides.
PS: You still get beautiful visual slides that bring the strategy and concepts together, so you can share them and get everyone excited! (Because it helps visual learners, and all my clients rave about them)
Competitive Advantage Statement: a crisp positioning you and your team can use in comms and funding asks.
>> So you can differentiate and attract the right people.
Future-State Customer Journey Map: end-to-end visual of the customer experience, with key moments that matter.
>> So you know where to focus next.
Value Ladder & Offer Architecture: Mapped pathways to increase lifetime value and create sustainable revenue and impact.
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>> So you can move your customers throughout your offers, making more impact and income.
A 90-Day Now/Next/Later Action Plan: prioritised, assigned tasks so your team knows exactly what to do Monday morning.
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>> So you can see the exact next step, and the long game as well.
Pilot Plan + Success Metrics: a low-cost 90-day pilot with measurable KPIs and owners.
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>> So you can start testing the new ideas straight away.
60-minute 2-week check-in: to troubleshoot and keep momentum.
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>> So we ensure accountability and create shifts, but also make any adjustments needed.
Hey have I just heard you say?
But... can I afford this time and investment? will it work?
You are wondering about investment, time away from the office, and fit: here’s how we address that.
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“This sounds like a big investment for our budget.” You are also paying the real cost of inaction: repeated rework, staff churn, and stalled outcomes. The Impact Blueprint is designed to return value quickly via a prioritized pilot, faster staff throughput, and clearer funder reporting. Many clients find the day repays itself within months through reduced admin, higher retention, or new higher-value offers.“
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"As a leader I can’t afford a full day out.” You are already spending time solving the same problems in meetings that go nowhere. This intensive replaces months of ineffective meetings with a focused, facilitated co-design session that results in implementable deliverables and a plan that saves time long term.​
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"Will this work for our sector or operating model?”: You are operating in a unique context, which is exactly why we don’t bring cookie-cutter solutions. Everything we produce is co-designed with your frontline staff, customers and budget constraints so it fits your reality.
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"Will this all fit in one day?": Yes, the day is designed to fit all of this, without making you feel completely overwhelmed. That said, we might find throughout the session that there are bigger things that we need to work on. In that case we can make the call together to park those things aside for later, or add them to the agenda (removing something less pressing). It's all about making sure you leave the room feeling energised and ready to roll.
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"How much work do I need to do before?": If you have customer feedback that you can share, any strategic documents that can help us understand where you are at and where you're heading you can share that with us. We do ask for participants to fill out a form with questions that help us understand who's coming, what they are hoping to achieve, blockers and drivers. This is to refine the agenda to suit where you are at, and where you're going. Estimate 30 mins for this to be done, at least 1 week before the session.
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"Who should attend the session?": Decision makers, positive thinkers, leaders and people close to the customer. We recommend you bring between 1 and 5 key people who are happy to be challenged and challenge back, are going to be key influencers and are customer aware. If you're not sure we can help you define this.