Helping purpose-led organisations make their mark
The SHiFT towards more impact begins with customer experience strategy.
The Overwhelmed Leader
A nonprofit leader trying to grow impact without burning out.
​(Sound familiar?)
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Your services matter, but they blend into a crowded market.
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Delivery feels clunky, and your clients are feeling it. Frustration builds, and you're struggling to attract and retain new clients.
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Your best people are burning out, and keeping them engaged feels like one more job on your plate.
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You're stuck in reactive mode, constantly putting out fires instead of designing the future.
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And when you do think about growth or profit, people around you may feel like you're betraying your mission.
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You’re not alone. But this doesn’t have to be your normal.
The Visionary Changemaker
An impact-led leader that scales impact and leads the change.
​(Here's what's possible)
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You offer a standout service that funders love to back and clients can't wait to get.
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Your customer experience is seamless, turning first-timers into raving fans.
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Your team is energised, aligned, and proud to be part of the mission.
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You lead with clarity and confidence, focusing on impact, not chaos.
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Your team and partners understand that margins are critical to build a sustainable model that continues to create impact.
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The difference? It’s not hustle. It’s human-centred service design. And it's possible
“We were looking for a unicorn, and we found her! We needed someone who could do it all, and I honestly didn’t think they existed. We interviewed service designers and a few larger creative agencies, but WeSHiFT was the only one that took the time to understand us and didn’t propose a cookie-cutter approach.
For us it is critical that our participants feel heard and engaged, and Catalina’s approach exceeded our expectations. I never have to worry about anything, she’s the dream.”
Sarah Exton - Board Member - Chief Experience Officer