You're not here because you haven't thought about your customer experience. You're here because you have, and something still isn't connecting the way it should.
Maybe you've redesigned parts of your onboarding, maybe you've invested in new systems, restructured your team, or brought in support that gave you a plan but not the traction.
The work hasn't been wasted. But the pieces haven't become a whole yet.
That is exactly what a SHiFT Catalyst is designed to fix.
Before we're in the room I will spend time in your word
I review your current experience, your existing materials and the pre-session form your team completes before we even arrive to the room.
This means I can design the agenda specifically for your situation AND you're not spending the first hour explaining context.
You're spending it moving.
In the room we design together
We map your customer journey as it actually exists, not as it was designed on paper. We find where loyalty is leaking, where your team is compensating, and where the experience is almost working but not quite landing.
Then we design your experience from the ground up; built around your customers'/ participants' emotional journey, your values, and what your team can actually deliver consistently.
You leave with a clear head and a plan to start, tomorrow.
Imagine stepping out of the daily You have a clear head and a 90-day plan your team can start on Monday. Two to four weeks later, a 60-minute check-in already in your calendar keeps the momentum alive and gives us a chance to adjust anything that's emerged in implementation.
You are booking a high-focus day that creates systems, not just slides.
PS: You still get beautiful visual deliverables that bring the experience and plan together, so you can make it happen.
Your customer journey map A clear, visual map of the experience your participants have from first contact through to the first 90 days. Not a theoretical future state, a practical picture of where you are, where the gaps are, and what the designed version looks like.
One signature experience We don't just identify what's broken. We design the replacement. You leave with a fully designed onboarding experience built around your values, your participants' emotional journey, and your team's capacity to deliver it consistently.
Your 90-day action plan: A prioritised, assigned plan that tells your team exactly what to do first, what comes next, and what can wait. With owners, not just intentions.
A 60-minute check-in, already booked Two to four weeks after the session, we reconnect to troubleshoot, adjust and make sure the momentum from the day doesn't get swallowed by the inbox.
The investment
Shift Catalyst — From $1450+GST
Up to three C-level leaders. Includes pre-session preparation, the half-day working session, all designed deliverables, and your 60-minute check-in.
If your team is larger or the scope needs more room, we can design a full-day format together. Get in touch to talk through what's right for your situation.
In one Shift Catalyst session, The Growth Collective mapped their customer journey, redesigned their service model and walked away with a clear plan for what came next. They've since booked a second session.
"Working with Catalina was fantastic, we left feeling excited and clear about the next steps."
Michelle Maugueret
Founder - The Growth Collective
Hey have I just heard you say?
But... can I afford this time and investment? will it work?
Will this work if we've already done some work on our experience? Yes, and often more powerfully than for organisations starting from scratch. When you've already invested in parts of the experience, the Catalyst doesn't start over. It looks at what's working, finds what's almost working, and connects the pieces into something coherent. The clients who get the most from it are usually the ones who've been here before and know what "good enough" still feels like.
Can I justify a half day out of the office? You're already spending time on this problem; in meetings that circle the same issues, in decisions made without enough clarity, in onboarding processes that require your best people to compensate for gaps every week. A Shift Catalyst replaces months of that with one focused session and a real plan.
Who should come? C-level leaders who are close to the customer and empowered to make decisions. Up to three people for the half-day format. The right people in the room matter more than the number of people.
How much preparation do I need to do? About 30 minutes, at least a week before the session. A pre-session form that helps me design the agenda specifically for your situation. If you have customer feedback, journey maps or strategy documents you'd like me to review beforehand, send those too, the more context I have going in, the more precise the day will be.
What if we need more than a half day? We can design a full-day format for larger teams or more complex situations. The half-day Catalyst is the starting point; the scope can flex to match where you are. Book a planning session we'll design the perfect session together.