Your privacy matters

1. INTRODUCTION

   1. This document sets out the privacy policy of WeShift (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

   2. We take our privacy obligations seriously and we’ve created this privacy policy to explain how we collect, store, use and disclose personal information.

   3. We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

   4. By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

   5. We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

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TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

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1. names;

2. email addresses;

3. telephone numbers;

4. job titles or roles;

5. organisation or business name;

6. information you voluntarily provide to us in the course of communications or service delivery, including contextual or anecdotal information relevant to our professional relationship;

7. account, onboarding and project-related information; and

8. website usage data, including IP address, browser type, device information, pages viewed, session duration, referral sources and similar analytics data collected via cookies and tracking technologies. 

 

PERSONAL INFORMATION OF MINORS

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We do not knowingly collect personal information from children.

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In the course of providing our services, clients may occasionally and voluntarily share limited personal details relating to third parties, including children (for example, names mentioned in conversation). We do not request this information, and it is not required for the provision of our services.

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Where such information is incidentally received, we take reasonable steps to limit its use and retention and to handle it in accordance with the Australian Privacy Principles.

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HOW WE COLLECT PERSONAL INFORMATION

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1. We may collect personal information either directly from you, or from third parties, including where you: 

   1. when you contact us through our website or by email;

   2. when you complete online forms, sign-up forms or onboarding questionnaires;

   3. when you engage our services or communicate with us in the course of service delivery;

   4. when you interact with our website, content, emails or marketing communications; and

   5. through customer support interactions.

2. We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

3. We use cookies and similar tracking technologies to collect information about how users interact with our website and communications. This includes tools such as Google Analytics, Meta Pixel, Usercentrics (for Wix) and UTM tracking via email marketing platforms such as MailerLite.

4. These tools help us understand website usage, measure campaign effectiveness, improve our services and refine our messaging. You can control cookies through your browser settings and, where applicable, through our cookie consent management tools.

 

USE OF YOUR PERSONAL INFORMATION

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1. We collect and use personal information for the following purposes:

   1. to provide and deliver our services;

   2. to manage client relationships, accounts and projects;

   3. to communicate with you, including responding to enquiries and providing support;

   4. to improve our services, messaging and customer experience;

   5. to send marketing and promotional communications in accordance with the Spam Act 2003 (Cth), including email marketing;

   6. for internal record-keeping and business administration;

   7. to comply with legal and regulatory obligations.

2. We do not disclose your personal information to third parties, except where required by law or where necessary to operate our business systems (for example, secure cloud-based software providers used to store data and deliver our services).

3. We may store project information, working documents and communications as part of delivering our services. This information is retained only for as long as reasonably necessary for business, legal and operational purposes and is handled in accordance with this privacy policy.

4. OVERSEAS STORAGE AND DISCLOSURE

   1. We may store personal information using cloud-based software providers that are located outside Australia or that store data on servers outside Australia.

   2. We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

 

SECURITY

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1. We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

 

LINKS

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1. Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

 

REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

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1. If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

2. If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

 

COMPLAINTS

1. If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe. 

 

CONTACT US

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1. For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

2. Email: hello@weshift.com.au 

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Our privacy policy was last updated on 18 December 2025.