Designing services, experiences, and systems that create measurable impact
From clarity to implementation, WeSHiFT partners with purpose-led organisations to design meaningful customer experiences, re-energise your teams, and deliver services that stand out; and stand the test of time.
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We work best with values-led organisations, social enterprises, and purpose-driven founders who are ready to do things differently.
Three ways to create measurable impact.
Choose the kind of shift you’re looking for. Whether you need a strategic thought partner, a full redesign, or a creative deep-dive, there’s a path for you.
Why great people work with us
When you work with WeShift, you don’t just get strategy.
You get someone who sees the full picture, brings order to chaos, and holds your vision as tightly as you do.
Real partnership
(not just more advice)
We only work with organisations we truly believe in — those creating real, meaningful change.
That means when we partner with you, we’re all in. Your mission becomes ours, and your impact matters to us deeply.
Deep experience in
social impact
Flexible ways
of working
Bold ideas and
practical steps
We’ve spent over a decade working with organisations of all sizes, from grassroots collectives to multi-site social enterprises.
What unites them? A desire to do good, do it well, and do it sustainably.
We bring creativity and imagination, but we don’t stop at ideas.
We break bold visions down into clear, doable steps so you can implement with confidence and stay focused on the impact you’re here to make.
No cookie-cutter frameworks here.
We bring a toolkit that adapts to your specific needs, maturity, capacity, and dreams, meeting you where you’re at, and designing the shift from there.
Design Partnership
Designing services and customer experiences that set you apart, and set you up for impact.
Great organisations don’t become great by accident.
They design for it; intentionally, creatively, and with their people at the centre.
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This partnership is for leaders who want to:
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differentiate their services in a crowded marketplace
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create cohesive, human-centred customer journeys
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build services that respond to shifting policy and funding environments
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reduce pressure on staff and simplify internal processes
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elevate both customer and employee experience
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make decisions based on research and insight, not guesswork
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align leadership around a shared vision
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create a roadmap they know they can actually execute
What we do together
✔ Research & Insight Gathering
Interviews, surveys, desk research and observational insights to understand the whole picture — from leadership to frontline to customers.
✔ Service & Experience Blueprinting
We map the entire customer journey, across every touchpoint.
This becomes your organisation’s “north star” for CX.
✔ Co-Design Workshops
Fun, creative, highly engaging spaces using tools like Play-Doh, paper city models, and other tactile exercises to unlock insight and build alignment.
✔ Future Experience Design
Designing what your service should feel like — the experience you want to be known for.
✔ Process & System Redesign
We simplify, streamline, and align internal ways of working so your external experience shines.
✔ Leadership Alignment & Capacity Building
Support for your executive team to bring the vision to life and model the change.
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The Outcomes
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clarity of direction and service positioning
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experiences that customers love and staff are proud to deliver
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systems and processes that actually work
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teams that feel energised and aligned
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a differentiated organisation that stands out in the sector
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reduced overwhelm, bottlenecks, inconsistencies, and friction
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real confidence in decision-making
SHiFT Catalyst
The best place to start: Strategic Priority Session to design your next step.
A high-impact working session where we:
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uncover your real priorities
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diagnose service gaps
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bring clarity to what needs to shift
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map your next moves and immediate actions
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determine whether a retainer is the right next step​
Deliverables:
You leave with clarity, a prioritised roadmap, and a recommended pathway tailored to your organisation.
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Implementation right-hand
Turning your designed future into everyday practice.
This is where strategy becomes action.
Where ideas become lived experiences.
Where change becomes culture.
Great organisations often fail not because of strategy — but because they struggled to implement it.
This retainer ensures that doesn’t happen.
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What We Do Together
✔ Pilot & Testing Support
Hands-on help to test new processes, customer journeys, and service elements.
✔ Feedback Loops
Real-time insight from staff and customers to refine what’s working and adjust what’s not.
✔ Training & Capacity Building
Supporting teams so they feel comfortable and confident adopting new ways of working.
✔ Implementation Roadmap Delivery
Clear timelines, owners, and actions — so change feels structured, not overwhelming.
✔ Leadership Support
Regular check-ins to help the executive team navigate change, sustain momentum, and make confident decisions.
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The Outcomes
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change that sticks
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confident teams
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clarity in what to do next
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reduced risk of “strategy collecting dust”
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organisational culture that supports CX
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stronger brand differentiation
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staff and customers who feel heard and cared for
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