Stories, Ideas and Insights

How to Redesign Services to Better Meet Community Needs (Without Starting from Scratch)

The magic often lies in making a few smart shifts, solving the right problem, and solving it right. To make those right changes, I guide purpose-led leaders through a proven five-step process that brings clarity, deep connection, meaningful collaboration, smart creation, and ongoing consolidation. Today we are diving into those here!

A rollercoaster with lots of people with their hands up, the rollearcoaster looks like it's coming in the direction of the reader and is red.

Stop the Rollercoaster

Are you tired of the revenue rollearcoaster? What if I told you that there’s a way out? Join me as we discover the key strategies to create a recurring revenue (or several of them), so you can get back into feeling in calm and making the impact that you first started your business to!

A pregnant woman standing in an old looking bathroom supporting her belly with her hands, she's wearing a white tshirt and jeans

What your clients really want

Spoiler alert it's never JUST what they say. Your clients expect and need from you so much more than just solving that problem at hand. Let's explore some things you can start doing today to build lasting relationships with them!

Almond latte with a heart drawn with the milk, it's in a glass little cup, and there's a small spoon on its side, over a wooden table with a menu that reads coffee dates, catch ups good people with a light brown background, brown letters and some white doodles.

Which side are you on?

Delivering value and creating a sense of belonging are a no-brainer when it comes to customer retention. This blog encourages you to focus on understanding what are your clients true needs and integrating that into ever aspect of your operations.

A hand with a black magnifier, there's a big tree in the background and the leaves of the tree can be seen through the magnifier

Catering for everyone, catering for no one

Have you tried catering for everyone in your business? How did that go? While initial seeming beneficial, this approach can lead to creating more harm than good in your business. Let’s explore how you can niche down to turn your sales up!

A pregnant woman in an elevator, she's wearing a dark green olive dress, and a jean jacket, she has her phone in her hands, the phone is a samsung and has a white case.

The Private Midwife Who Nailed Customer Experience

If there’s one experience in life that really matters (at least to me) that is navigating my journey to and through motherhood. And the support provided by my private midwife was nothing short on amazing customer experience. Here is my story with her, and a few things you can learn from her. Stay tunned for more!

woman laying on her side in the back of a campervan, the campervan doors are open and through that opening you can see the grass and the beach behind. The woman is smiling, wearing shorts.

The Campervan Catastrophe: A Lesson in Customer Experience

Have you ever planned a relaxing holiday just to have everything ruined in the first two hours? Well, hello! that was me and my hubby when we rented a campervan for a 10 day roadtrip. Here are a few things NOT to do as a service provider, and some key things we all need to understand when we offer services.