Your Sounding Board
Strategic support for service-led organisations with big ideas and bold intentions.
You’ve got bold ideas, opportunities on the table, and, let’s be honest, a few challenges too.
You’re clear on your purpose, but not always clear on what to prioritise next.
Sometimes it feels like you’re going in circles. Sometimes you second-guess the very decisions you’ve made with so much care.
What you need isn’t another consultant report.
You need a trusted strategic partner.
Someone who can help you design, decide, and grow, with clarity, intention, and momentum.
What is the Sounding Board?
It’s ongoing strategic support for purpose-led founders and service-based orgs who are building (or rebuilding) services that need to work better — for your customers, your team, and you.
​
Think of it as your personal service strategist, customer experience sounding board, and systems design partner in one.
​
I bring a decade of experience in service design, customer strategy, and social impact.
You bring the questions, goals, and messy middle.
Together, we move the work forward — and make it feel lighter.
Does this sound like you?
(no pun intended)
Sounding board is for you if you're asking things like:
Are our services still aligned with where we are going?
How can we create more impact without increasing costs or prices?
How can we attract and/or retain more customers and team members?
Why does our customer experience feel so fragmented?
How do we scale this without burning ourselves out?
Are our messaging and services aligned and clear?
3 simple steps to SHiFT with Purpose!
Book a Free SHiFT Session
In this 30 mins call we'll discuss your goals, needs and ensure we are a great fit!
Book your first session
​
Bring your key collaborators or just yourself. And we'll map our roadmap for the next 6 months
Build momentum together
From there, we meet monthly, shape decisions, review ideas, and move your services forward — one strategic shift at a time.
What's included
Let's get into the details. You don't just get "sounding board" vibes. You get hands-on, momentum-building support.
01
Kick-off Strategy Session
A 2-hour deep dive when we begin — to align on goals, map your current service landscape, and define where we’ll focus our energy.
03
In-between support
Got a question, draft, or idea that can’t wait? Reach out via voice message or email between sessions.
05
Quarterly team session
Want to bring your team into the room? Each quarter, we can run a collaborative session to align, co-design, or sense-check your progress together. (optional)
02
Monthly strategic session
2–3 hours of focused time each month to shape decisions, untangle ideas, and map a clear way forward.
04
Key work review
Send through important documents, offers, or service flows for honest, strategic feedback and refinement.
06
Templates and resources
Send through important documents, offers, or service flows for honest, strategic feedback and refinement.